Q: What credit cards do you accept?
A: Not for the time being. Meanwhile, our products are also sold in eBay in France, USA, Australia, Japan, and Hong Kong. You would browse it and make the transaction with paypal as the settlement method.
Q: What do you charge for delivery?
A: We charge based on customer's instruction and charge at cost for the delivery. Meanwhile, our corporate rate in using FedEx would be as low as 40% off for major countries.
Q: What is the product guarantee?
A: We guarantee 12 months upon the purchase except for mis-use and manual defects when supported with proof-of-purchase.
Q: When will I be notified about my delivery?
A: Your delivery date will be confirmed 24 hours prior to delivery. Please understand that some circumstances, beyond our control, such as poor weather conditions and traffic jams, can delay delivery time frames.
Q: What happens if we pay but you are out-of-stock?
A: We would refund within 7 days in full or pro-rata basis without interest nor reduction of handling fee.
Q: What is the courier fee and arrangement in Hong Kong?
A: Courier service area: HKD 20 / way of courier would be charged by the 3rd party courier company and the service charge would be changed from time to time, and subject to their service areas within the commercial zones of Kowloon and Hong Kong sides. Additional courier fee would be levied for other areas. Delivery would only be made during office hours.
Q: Shall the silicon soft skin be sold separately?
A: Please contact our customer service department by filling in the feedback form or email to info@bnmcompany.com
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