Products distributed by BNM may be entitled to free repair service during the warranty period. For the period of warranty upon purchase, please check the package label or make enquiry to us.
Repair is valid provided that
1) purchase proof which would clearly show the date of purchase and point of sale details ;
2) warranty sticker / maintenance certificate; and
3) product to be repaired.
** We will not provide repair service for Premium Item / Gift Item / Accessories (such as USB charging cable / replaceable cable which is sold alone) or items for which free warranty period has expired. **
You may use your courier company to send back us the defective item, together with the above mentioned documents. Upon receipt, BNM shall issue a repair note to your courier representative, which is the sole evidence for collecting back your repaired unit.
You may also hand-carry your defective item to our service centre, which details are as below.
Service Centre Location
Address : 702, Startex Industrial Bldg,14 Tai Yau Street,Kowloon, Hong Kong (near Diamond Hill MTR A2 exit)
Opening Hours :
Monday to Friday : 09:00-17:00 *
Saturday: Following specified Saturdays will open *(from 09:00a.m - 12:00 noon)
2020 Jan ： Jan 04; Jan 11; Jan 18
2020 Feb ： Feb 08; Feb 15; Feb 22; Feb 29
2020 Mar ： Mar 07; Mar 14; Mar 21; Mar 28
* Other Saturdays & All Public Holidays will be closed.
Chinese New Year Holiday: Jan 24- Feb 2, 2020
Subsequent Saturday schedule shall be announced in the last week of prior quarter.
Hotline : (852) 23218083
Fax : (852) 21242826
WhatsApp : (852) 98840577