Products distributed by BNM may be entitled to free repair service during the warranty period. For the period of warranty upon purchase, please check the package label or make enquiry to us.
Repair is valid provided that
1) purchase proof which would clearly show the date of purchase and point of sale details ;
2) warranty sticker / maintenance certificate; and
3) product to be repaired.
** We will not provide repair service for Premium Item / Gift Item / Accessories (such as USB charging cable / replaceable cable which is sold alone) or items for which free warranty period has expired. **
You may use your courier company to send back us the defective item, together with the above mentioned documents. Upon receipt, BNM shall issue a repair note to your courier representative, which is the sole evidence for collecting back your repaired unit.
You may also hand-carry your defective item to our service centre, which details are as below.
Service Centre Location
Address : 702, Startex Industrial Bldg,14 Tai Yau Street,Kowloon, Hong Kong
Opening Hours :
Monday to Friday : 10:00a.m. – 06:00p.m. *** (except 1:00p.m. - 2:00p.m.)
Saturday: * Following Saturdays shall offer repair reception service (from 10:00a.m - 12:00 noon)
2019 Oct : Oct 5; Oct 19; Oct 26
2019 Nov : Nov 9; Nov 16; Nov 23; Nov 30
2019 Dec : Dec 7; Dec 14; Dec 21
* Other Saturdays & All Public Holidays will be closed.
Subsequent Saturday schedule shall be announced in the last week of prior quarter.
Hotline : (852) 23218083
Fax : (852) 21242826
WhatsApp : (852) 98840577