Products distributed by BNM may be entitled to free repair service during the warranty period. For the period of warranty upon purchase, please check the package label or make enquiry to us.
Repair is valid provided that
1) purchase proof which would clearly show the date of purchase and point of sale details ;
2) warranty sticker / maintenance certificate; and
3) product to be repaired.
** We will not provide repair service for Premium Item / Gift Item / Accessories (such as USB charging cable / replaceable cable which is sold alone) or items for which free warranty period has expired. **
You may use your courier company to send back us the defective item, together with the above mentioned documents. Upon receipt, BNM shall issue a repair note to your courier representative, which is the sole evidence for collecting back your repaired unit. Sender has to prepay all the courier / stamp charges, as we are not accepting any freight collect item.
You may also hand-carry your defective item to our service centre, which details are as below.
Service Centre Location
Address : 702^^^, Startex Industrial Bldg,14 Tai Yau Street,Kowloon, Hong Kong (near Diamond Hill MTR A2 exit)
^^^ We are moving to neighboring unit 701 by first week of April 2021 due to the business expansion.
Opening Hours :
Monday to Friday : 09:00-17:00 * (lunch hour 13:00-14:00)
Saturday: Following specified Saturdays will open *(from 09:00a.m - 12:00noon)
2021 Mar ： March 13, March 27
* Other Saturdays of this mentioned month (if applicable) & all public holidays will be closed.
^ next update will be published on Mar 29, 2021^
The epidemic is severe. BNM reserves the right to reduce the day and time
of customer service without any prior announcement.
For inquiries, please contact us via whatsapp 1 working day in advance.
Hotline : (852) 2321-8083
Fax : (852) 2124-2826
WhatsApp : (852) 9884-0577