Products distributed by BNM may be entitled to free repair service during the warranty period. For the period of warranty upon purchase, please check the package label or make enquiry to us.
Repair is valid provided that
1) purchase proof which would clearly show the date of purchase and point of sale details ;
2) warranty sticker / maintenance certificate; and
3) product to be repaired.
** We will not provide repair service for Premium Item / Gift Item / Accessories (such as USB charging cable / replaceable cable which is sold alone) or items for which free warranty period has expired. **
You may use your courier company to send back us the defective item, together with the above mentioned documents. Upon receipt, BNM shall issue a repair note to your courier representative, which is the sole evidence for collecting back your repaired unit. Sender has to prepay all the courier / stamp charges, as we are not accepting any freight collect item.
You may also hand-carry your defective item to our service centre, which details are as below.
Service Centre Location
Address : From Apriil 2021: Unit 9B-1, Blk B, 9/F, Wong King Ind.Bldg, 2 Tai Yau St, Kln, HK (2 min walk from A2 of Diamond Hill MTR)
Opening Hours :
1. Monday to Friday: 09:00-17:00 (lunch hour 13:00-14:00)
2. Specified working Saturday in Dec 2022 : Dec 17, 2022 > 9:00a.m-12:00noon
3. Other Saturdays and public holidays will be closed
4. For repair service, please arrive 15 minutes prior to the off-time.
^ next update will be published on Jan 3, 2023 for subsequent arrangement^
2023 Chinese New Year Holiday : Jan 20- 29, 2023.
Wishing you prosperity and wealth!
The epidemic is severe. BNM reserves the right to reduce the day and time
of customer service without any prior announcement.
For inquiries, please contact us via whatsapp 1 working day in advance.
Hotline : (852) 2321-8083
Fax : (852) 2124-2826
WhatsApp : (852) 9884-0577 (for text message only)